FAQs

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Most orders are processed within 1–2 business days. Standard delivery typically takes 7–14 business days. You’ll receive a tracking number by email once your order ships.

Do you ship to the United States?
Yes! We ship across the continental US. Some remote areas may have extended delivery times.

Can I track my order?
Absolutely. Once your order ships, you’ll receive an email with a tracking link. You can also visit our Track Order page.

Returns & Refunds

What is your return policy?
We offer a 30-day return window for items in their original condition. Please see our full Return Policy for details.

My item arrived damaged. What do I do?
We’re so sorry! Email us at fetchandtechsupport@gmail.com with a photo of the item and your order number, and we’ll make it right right away.

Products

Are your products safe for pets?
Yes. We carefully vet every product for pet safety. Items like our SmartBall are made from food-grade silicone, and grooming tools are designed to be gentle on skin and coats.

Do products come with a warranty?
Electronic products include a 90-day warranty against manufacturing defects. Contact us with your order number if you experience any issues.

Payments & Discounts

What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay.

Do you offer discounts?
Yes! Use code FETCHFIRST15 for 15% off your first order. Sign up for our email list to receive future promotions.

Still have a question?

We’re happy to help. Reach us at fetchandtechsupport@gmail.com and we’ll respond within 24 hours.