Return Policy

We want you to be completely happy with your purchase. If you’re not satisfied for any reason, we’re here to help.

30-Day Returns

You may return most items within 30 days of receiving your order. To be eligible, items must be:

In their original condition (unused or like new)
In the original packaging where possible
Accompanied by your order number or proof of purchase

How to Start a Return

Email us at fetchandtechsupport@gmail.com with your order number and a brief description of the issue. We’ll respond within 1–2 business days with next steps.

Damaged or Defective Items

If your item arrived damaged or defective, please email us with a clear photo of the item and your order number. We will send a replacement or issue a full refund at no cost to you.

Refunds

Once your return is received and inspected, we’ll notify you by email. Approved refunds are processed within 5–7 business days and returned to your original payment method.

Non-Returnable Items

Consumable products (treats, supplements, cleaning solutions) that have been opened
Items returned after 30 days
Items that show significant signs of use or damage not caused by a defect

Questions? Contact us anytime at fetchandtechsupport@gmail.com. We’re committed to making things right.